With over 20 years of experience in Customer Experience across some of the world’s largest tech companies, I have led teams of all sizes and worked across diverse industries globally. As AI continues to disrupt the CX landscape, implementing a robust strategy can feel overwhelming. My extensive background in CX, combined with hands-on experience deploying AI strategies at multiple organizations, enables me to guide companies toward achieving a positive ROI. By leveraging AI, we empower your teams to shift focus towards higher-value activities, driving innovation and long-term success.